Delivery and Safety Policy

GENERAL POLICY AND OPERATIONS GUIDE

  • All orders that are received by 5:00 PM (Sun- Thurs.)Will be processed the same day and may be delivered as soon the next business day and no later than 2 business days.
  • There are no Friday or Sunday deliveries at this time.
  • Orders submitted on Friday will be processed on Sunday.
  • Orders received after 5:00 PM will be processed the next day.
  • You will receive an email notification advising you that your order is out for delivery that day.
  • In the rare event of an item being shorted, you will receive an email notification of what was shorted along with an adjusted refund.
  • There are no returns on any merchandise that was delivered in good condition.
  • Once an order is submitted it cannot be cancelled or modified.
  • Any quality issues or other claims must be made within 24 hours of receiving the order by reaching our friendly and helpful Customer Service Department at 718-301-7020 or by email at info@dependablefoodinc.com
In order to ensure availability for ALL CUSTOMERS there is a current “3 case limit” on all items and a 2 or 1 case limit on a select few items.

DELIVERY AND SAFETY POLICY

  • Delivery times are from 8AM – 8PM
  • Delivery days are Monday – Thursday at this time.
  • Due to Covid-19 concerns, all deliveries are outside deliveries only. For your safety as well as ours, drivers are not allowed to enter any buildings or homes, including lobbies etc.
  • We do not require any signatures on delivery.
  • Our drivers will be taking a picture of your delivered order as verification of delivery to be kept on file.
  • If you have any issue with your received delivery, please contact our Customer Service Department at 718-301-7020 or via email at info@dependablefoodinc.com as soon as possible.
  • Please include your original confirmation order number with your correspondence
  • Our Friendly and helpful Customer Service Department is open Monday – Thursday from 9 AM - 5 PM and Friday 9 AM – 1 PM